Our Privacy Notice.

We are committed to complying with data protection law including the principles set out in the General Data Protection Regulations (GDPR).

This Privacy Notice explains our privacy policy which is all about how we use any personal information we collect about you.

What information we collect about you?

We collect information about you when you engage us for financial planning, financial advice, mortgage advice and investment management services. This information will relate to your personal and financial circumstances. It may also include special categories of personal data such as data about your health, if this is necessary for the provision of our services.

To fulfil our regulatory obligations in respect of prevention of money-laundering and other financial crime we send your details to third party agencies for identity verification purposes.

The personal data we collect on you will only be collected for a specific and legitimate purpose. We will not use it for a different purpose from that which we first disclosed. We may also collect information when you voluntarily complete client surveys or provide feedback to us.

We will not use your personal data for another purpose without your consent to do so.

Information relating to usage of our website is collected using cookies. These are text files placed on your computer to collect standard internet log information and visitor behaviour information. We may use your information collected via our website to personalise your repeat visits to the site.

For further information visit http://www.allaboutcookies.org/

You can set your browser not to accept cookies and the above website tells you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

Information about connected individuals

We may need to gather personal information about your close family members, dependants and beneficiaries in order to provide our service to you effectively. In such cases it will be your responsibility to ensure that you have the consent of the people concerned to pass their information on to us. We can provide a copy of this Privacy Notice for them or, where appropriate, ask you to pass the privacy information to them.

Why we need to collect and use personal data?

The primary legal basis for the processing of your personal data is for the performance of our contract with you. The information that we collect about you is essential for us to be able to carry out the services that you require from us effectively. In addition, without collecting your personal data we would be unable to fulfil our legal and regulatory obligations.

Where special category data is required, we’ll obtain your explicit consent in order to collect and process this information.

How we use the information about you?

We collect information about you in order to provide you with the services for which you engage us.

If you agree by signing our Consent form, we may contact you, in accordance with your marketing preferences, to inform you about other products or services that we think may be of interest to you.

If you’ve agreed to receive marketing information, you may opt out later. If you no longer wish to be contacted for marketing purposes, please let us know by email or post. We will never share your information for marketing purposes with other companies without your consent.

Who we might share your information with?

In order to deliver our services to you effectively, we may send your personal data to third parties such as those that we engage for professional compliance, accountancy or legal services as well as product providers and platform service providers that we use to arrange financial products for you. If we recommend you use a discretionary investment manager to manage your investments, we will need to share some information with them.

Where third parties are involved in processing your data, we’ll have a contract in place with them to ensure that the nature and purpose of the processing is clear, that they are subject to a duty of confidence in processing your data and that they’ll only act in accordance with our written instructions.

We regularly review these third parties’ data protection procedures to ensure your personal data is always held safely. Where it’s necessary for your personal data to be forwarded to a third party we’ll use appropriate security measures to protect your personal data in transit. Where data is sent electronically the email will be encrypted and password protected. Where the data has to be sent by post it will be sent by Royal Mail Recorded delivery.

Where we need to share data with platform service providers, we will ensure that these websites are accessed from computers that are only on the Grosvenor Wealth Management network. This is to ensure that the computer is protected by computer encryption & web protection, anti-virus & anti-spyware software. In addition, we will only access websites that are protected by a secure certificate (SSL), the connection is over HTTPS and a secure login is required.

How long we can hold your personal data

In principle, your personal data shouldn’t be held for longer than it’s required under the terms of our contract for services with you. However, we’re subject to regulatory requirements to retain your personal data for specified minimum periods, in some cases this is indefinite. We also reserve the right to retain your personal data for longer than this, due to the possibility that it may be required to defend a future claim against us. In most case, we’ll retain your personal data for no longer than 30 years.

You have the right to request that we delete of your personal data (known as the ‘right to be forgotten’). We’ll comply with this request, subject to the restrictions of our regulatory obligations and legitimate interests referred to above.

How you can access the information we hold on you

You have the right to request a copy of the information that we hold about you. If you’d like a copy of some or all your personal data, please email karen.anderton@gwmfs.co.uk, or write to us at:

Nick Hunt (Data Protection Officer)
Grosvenor Wealth Management Limited,
9 Waterside,
Station Road,
Harpenden,
Herts,
AL5 4US.

We have an obligation to ensure that your personal information is accurate and up to date. Please ask us to correct or remove any information that you think is incorrect. You also have the right to ask us to pass personal data you have given us to another organisation in a machine-readable format.

What you can do if you are unhappy with how your personal data is processed

You have a right to lodge a complaint with the supervisory authority for data protection. In the UK this is:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
0303 123 1113 (local rate)

Changes to our privacy policy

We keep our privacy policy under regular review and we’ll place any updates on our web page or inform you of any changes when they occur. This privacy policy was last updated on 8 January 2020.

How to contact us

If you have any questions about our privacy policy, or data we hold about you, by email karen.anderton@gwmfs.co.uk

January 2020

Consent form

We have provided you with a copy of our Privacy Notice which provides information about the nature of our personal data processing activities and includes details of our retention and deletion policies as well as your rights of access to the personal information that we hold on you.

Sensitive personal data

As explained in our Privacy Notice there are certain categories of personal data that are sensitive by nature. These categories include: data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership and data concerning health.

Depending on the nature of the products and services that you engage us for, we may need to obtain your sensitive personal data particularly in relation to health. In the case where we need to process special category (sensitive) data as described above, we require your specific consent by indicating your agreement to the following statement:

I / we consent to the processing of sensitive personal data as far as it is necessary for the services I / we require from Grosvenor Wealth Management.

Marketing

From time to time we may wish to contact you to offer additional products or services which we think may be of interest to you. In order to do this we require your consent by agreeing to one or all of the options:

I / we consent to be contacted for marketing purposes  by:

Please note that you may withdraw this consent at any time by notifying us at our main business address.